How Evser keeps customer calls answered
When the store team cannot pick up, Evser’s AI phone agent steps in with delivery updates, catalog answers and notes for the people who will follow up.
For furniture company Evser, customer service continues beyond the showroom. Golub Voice helps callers get answers and leave requests even when the team is busy or the store is closed.
A familiar voice when the team is unavailable
Furniture questions do not always arrive at a convenient time. When Evser’s staff cannot answer the phone, their Golub Voice agent takes the call and helps with the everyday questions a store colleague would handle.
Answers grounded in the customer’s purchase
The agent can consult sales information to understand what a customer has bought, provide delivery-status updates, and answer stock and price questions using Evser’s catalog. This context helps it respond to the customer’s actual needs, from an existing order to a product they are considering.
If a caller wants to visit the store, the agent records their preferred date and time so the team can expect them. Questions or requests that need a person’s attention become notes for staff to follow up on.
A clear handoff to the people in store
Calls outside the team’s availability still leave something useful behind. The agent captures what happened and passes the notes to Evser’s staff for their morning review. Customers have a way to be heard, and the team can return to the conversation with the context already in place.
