How Golub Softworks keeps engineers focused while calls keep moving
Golub Softworks uses its AI phone agent to arrange project meetings, answer client support questions and capture notes while its engineers build custom software.
Golub Softworks builds custom software for businesses. With a team made up entirely of engineers and no dedicated phone receptionist, it uses Golub Voice to give callers a response without pulling someone away from development.
A phone line for a team of engineers
A new project inquiry, a request for a meeting, or a client support question can arrive in the middle of focused development work. At Golub Softworks, calls go through the Golub Voice agent when the engineers cannot answer, giving callers a point of contact while the team keeps working.
From a project inquiry to a meeting
The agent handles meeting appointments for people who want to discuss a project or talk through their business’s software needs. It takes notes about the reason for the call so the engineers have context for the conversation that follows.
Instead of stopping work to coordinate every meeting by phone, the team can return to a scheduled discussion with the caller’s request already recorded.
Support without losing the thread
Existing clients can also call about their software. The agent provides support information and captures questions or issues that need an engineer’s attention. Those notes give the team a starting point for follow-up.
Golub Softworks uses the agent as the first point of contact for calls, meetings and client requests. The engineers can spend more time building software while callers still have a way to get help and reach the right conversation.
