How Ömer Altunsay Dental Clinic handles appointments by phone
The clinic’s AI phone agent books appointments, manages changes and cancellations, and answers routine questions so the team can focus on patients.
At Ömer Altunsay Dental Clinic, calls and appointments go through Golub Voice. Patients can arrange their visit or ask a simple question without interrupting the people providing care.
An appointment starts with a conversation
Most calls to the clinic have a practical purpose: booking a visit, moving an appointment to another date, or canceling a time that no longer works. The clinic’s Golub Voice agent handles these conversations and the appointment actions that follow.
Patients can also ask basic clinic questions, such as whether the dentist is there. The agent provides the information they need to plan their visit.
Changes handled without interrupting the team
Appointment calls go through the agent rather than requiring a member of staff to step away from their work. A patient who needs to change or cancel a booking can speak to the same point of contact that handles new appointments.
This keeps everyday scheduling conversations moving while the clinic team focuses on the patients already in its care.
People step in when they are needed
Routine calls and appointments are handled by the agent. When a caller raises an urgent concern or a request that needs a person’s attention, the conversation is escalated to the clinic team.
The result is a clear division of work: the agent manages the everyday appointment flow, and people take over the situations that require their judgment.
