How Valena handles customer calls while its team creates
Valena Accessories lets its AI phone agent answer product and order questions, share purchase links by SMS and bring in a person when the conversation needs one.
For a business creating handmade accessories, every interruption takes time away from the work. Valena Accessories uses Golub Voice to keep customer conversations moving while its team focuses on designing and making.
More time for handmade work
From necklaces to other handmade accessories, Valena’s products invite questions before and after a purchase. When the owner or team cannot pick up, calls are directed to their Golub Voice agent. The agent handles most conversations, giving the people behind the brand more time to focus on their work.
From a product question to an online purchase
The agent answers questions about products, prices and stock, and provides updates on delivery progress. When a caller is ready to shop, it can send a purchase link by SMS so they can complete their order online.
If a question needs more information, the agent takes a note for the team. Customer requests stay visible even while staff are busy with another task.
Human help when it matters
Valena’s agent handles routine inquiries itself rather than passing every call to a person. When it cannot resolve the caller’s request, or the conversation needs human attention, it transfers the call to the team.
This gives callers a useful first point of contact, from choosing an accessory to checking a delivery, while keeping people available for the situations that need their judgment.
