Chat∣Coming soonYour business,
one message away.
Customer conversations that lead somewhere.
Your knowledge, your tools, and your team — connected through conversation.
A helpful first reply
Welcome customers where they message your business and guide each conversation toward a useful next step.
- Answer everyday questions in your business’s voice
- Collect the details your team needs
- Keep conversations moving outside office hours
Do you have any appointments on Friday?
Let’s find a time that works.
- Which service would you like to book?
- Share your preferred time so I can check the options.
- If you need help choosing, tell me what you have in mind.
Do you have any appointments on Friday? What should I bring to my first visit? Can you help me choose the right service? Your business, understood
Give your agent the knowledge behind a good answer: services, policies, documents, and instructions.
- Add files and business information
- Set each agent’s tone and boundaries
- Keep answers aligned with the way you work
Can I return a custom-made item?
Business knowledge checked· 4s Finding the relevant returns policy
Here’s what our returns policy says.
- Made-to-order items cannot usually be returned for a change of mind.
- If your item arrived damaged, our team can help.
- Send your order number and a short description to arrange the next step.
Write a message…
Knowledge⌄From messages to action
Connect conversations to your business tools so customers can make progress with less back-and-forth.
- Look up details through connected tools
- Collect booking, sales, and support requests
- Choose the actions your agent can take
Where is order #1048?
Order details foundOrder #1048 · Dispatched
Order details foundDelivery partner · In transit
Order details foundEstimated delivery · Tomorrow
Your order is on its way.
- Order #1048 has been dispatched and is with the delivery partner.
- The latest update shows delivery expected tomorrow.
- Would you like the tracking link?
Your team takes it from here
Bring a person into the conversation when a customer needs more attention, with the context already in place.
- Decide when the agent should hand over
- Pass along the request and relevant details
- Let customers continue in the same conversation
Could someone help me change my booking?
Of course. I’ll bring our team into this conversation.
- I’ve included your booking reference and the change you requested.
- You can continue here when a team member joins.
- There’s no need to explain everything again.
And much more
One place to explore the possibilities — from everyday questions to deeper work.
Web research
Explore questions with sources close at hand
Current context
Bring fresh information into the conversation
Deep reasoning
Work through the steps behind an answer
Agent instructions
Set how your business agent should respond
Code generation
Explore, explain, and improve your code
Image creation
Turn a creative brief into visual directions
Video ideas
Shape a story from the first frame onward
Voice conversations
A natural way to keep the discussion going
Document analysis
Find the useful details in longer documents
Visual understanding
Explore images, screenshots, and diagrams
Multiple languages
Make room for more ways to communicate
Conversation memory
Build on the context you have already shared
A canvas for writing
Give longer ideas room to take shape
Personal instructions
Set the tone and direction of the response
Shared ideas
Make a useful conversation easy to revisit
Across your devices
An experience designed to fit your screen
Connected conversations
Keep exploring without starting over
Room to go further
Explore a Chat experience shaped around you
Golub Chat is coming
We’re building a home for conversations between your business and its customers. Tell us what your team needs.
01Shape your agent
Give it a role, a tone, and clear business instructions.
02Add your knowledge
Bring in the documents and answers your customers rely on.
03Connect the conversation
Plan your channels, useful actions, and team handoffs.
Need a custom connection?
Some conversations need more than an answer. Let’s connect the systems and workflows that matter to your business.